Shipping policy

At Sunemile, we work hard to get your pet's favourite things to you as quickly and safely as possible. Here's everything you need to know about how we ship.

⏱ Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will begin processing on the next business day.

You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

🌍 Shipping Destinations

We currently ship to the following regions:

United States

We ship to all 50 states including Alaska and Hawaii.

International

We ship to most countries across North America, Europe, Asia-Pacific, and beyond.

Non-Serviceable Regions

We are currently unable to ship to the following:

  • Russia
  • Belarus
  • Iran
  • North Korea
  • Cuba
  • Syria
  • Crimea region
  • Any region subject to international trade sanctions

If your country is not listed at checkout, unfortunately we cannot deliver to your location at this time.

🚚 Shipping Methods & Delivery Times

We offer Standard Shipping on all orders. Estimated delivery times by region are as follows:

🇺🇸 United States

  • Processing: 1–3 business days
  • Transit: 2–4 weeks
  • Total estimated delivery: 2–5 weeks

🇨🇦 Canada

  • Processing: 1–3 business days
  • Transit: 2–4 weeks
  • Total estimated delivery: 2–5 weeks

🇬🇧 United Kingdom & Europe

  • Processing: 1–3 business days
  • Transit: 2–4 weeks
  • Total estimated delivery: 2–5 weeks

🌏 Asia-Pacific (Australia, Japan, Singapore, etc.)

  • Processing: 1–3 business days
  • Transit: 2–4 weeks
  • Total estimated delivery: 2–5 weeks

🌐 Rest of World

  • Processing: 1–3 business days
  • Transit: 2–5weeks
  • Total estimated delivery: 2–6 weeks

Note: Delivery times are estimates only and may vary due to customs clearance, carrier delays, or peak seasons. We appreciate your patience.

📦 Lost or Damaged Packages

Lost Package

If your tracking shows no movement for more than 15 business days past the estimated delivery date, please contact us at info@sunemile.com. We will investigate with the carrier and, if the package is confirmed lost, we will offer a full refund or free reshipment.

Damaged in Transit

If your order arrives damaged, please email us within 7 days of delivery with your order number and clear photos of the damaged item and packaging. We will arrange a replacement or refund promptly.

Responsibility Disclaimer

Sunemile is not responsible for delays caused by customs, natural events, carrier disruptions, or incorrect shipping addresses provided at checkout. Please double-check your delivery address before placing your order.

🛃 Customs & Import Duties

For international orders, customs fees, import duties, and taxes may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in our product or shipping prices. Please check with your local customs office for more information before ordering.

📬 Tracking Your Order

Once your order ships, you'll receive a confirmation email containing your tracking number. You can use this to monitor your delivery in real time. If you have not received a tracking email within 5 business days of placing your order, please check your spam folder or contact us.

Questions?

We're always happy to help. Reach out to our support team at info@sunemile.com and we'll get back to you within 1 - 2 business day.

Registered Enterprise:  ROYALFORT S.R.L.
Subject Format:  Shipping Inquiry – Order #[YOUR ORDER NUMBER]