Return & Refund Policy

We want every pet parent to shop with confidence. If something isn't right, we're here to make it right.

📦 Returns

Wrong Item Received

If you received an item that doesn't match your order, please contact us within 7 days of delivery at info@sunemile.com with your order number and a photo. We'll arrange a return and send the correct item at no extra cost.

Change of Mind

We accept change-of-mind returns within 14 days of delivery, provided the item is unused, in its original packaging, and in resalable condition. Return shipping costs are the responsibility of the customer in this case.

Non-Returnable Items

The following items cannot be returned:

  • Items that have been used, washed, or altered
  • Items returned after 14 days of delivery
  • Items without original packaging
  • Final sale or clearance items

💳 Refunds

Lost Package

If your package is confirmed lost by the carrier, we will issue a full refund or reship your order at no charge. Please contact us if your tracking shows no movement for more than 15 business days after the estimated delivery date.

Damaged Product

If your item arrives damaged, please email us within 7 days of delivery with clear photos of the damage and packaging. We will process a full refund or replacement promptly — no need to return the damaged item.

⏱ Approved refunds are processed within 5–10 business days and returned to your original payment method.

🔄 Exchanges

Product Exchange Request

Want to swap your item for a different size, color, or product? We're happy to help! Contact us within 14 days of delivery. The item must be unused and in its original packaging. Once we receive and inspect the returned item, we'll ship your replacement right away.

📍 Return Address

Sunemile Returns
5125 Schaefer Ave
Chino, CA 91710
United States

Please do not send returns without contacting us first. Unauthorized returns may not be processed.

Questions?

Our team is happy to help. Reach out anytime at info@sunemile.com.
Registered Company:  ROYALFORT S.R.L.
Subject Format:  Return Request – Order #[YOUR ORDER NUMBER]