Privacy Policy
At Sunemile, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit www.sunemile.com (the "Site") or make a purchase from us.
Please read this policy carefully. By using our Site, you agree to the practices described below.
1. Who We Are
Legal Company Name: ROYALFORT S.R.L.
Registration Number: J2026040670001
Tax / VAT ID: RO54974394
Registered Address: București Sectorul 3, Strada Cpt. Nicolae Licăreț, Nr. 6, Bl. PM43, Scara B, Etaj 1, Ap. 60
Contact Email: info@sunemile.com
Sunemile is the data controller responsible for your personal information collected through this Site.
2. Information We Collect
We collect the following types of personal information:
Information You Provide Directly
- Name, email address, phone number
- Billing and shipping address
- Payment information (processed securely — we do not store full card details)
- Order history and preferences
- Messages or inquiries submitted via contact forms or email
Information Collected Automatically
- IP address and browser type
- Pages visited, time spent on Site, referring URLs
- Device type and operating system
- Cookie and tracking data (see Section 7)
Information from Third Parties
- Payment processors (e.g., Shopify Payments, PayPal)
- Shipping carriers for delivery tracking
- Analytics providers (e.g., Google Analytics)
3. How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfill your orders
- To send order confirmations, shipping updates, and receipts
- To respond to your inquiries and provide customer support
- To improve our Site, products, and services
- To send marketing communications (only with your consent)
- To detect and prevent fraud or unauthorized activity
- To comply with legal obligations
4. Legal Basis for Processing (EEA & UK Customers)
If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data on the following legal bases:
- Contract performance: To fulfill your order and provide our services
- Legitimate interests: To improve our Site and prevent fraud
- Legal obligation: To comply with applicable laws
- Consent: For marketing emails and non-essential cookies
5. Sharing Your Information
We do not sell your personal data. We may share your information with trusted third parties only as necessary:
- Payment processors to handle transactions securely
- Shipping carriers to deliver your orders
- Analytics providers to understand Site usage
- Email service providers to send transactional and marketing emails
- Legal authorities if required by law or to protect our rights
All third-party service providers are contractually required to handle your data securely and only for the purposes we specify.
6. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence, including the United States. Where required, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data in accordance with applicable law.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze Site traffic, and support marketing efforts. Types of cookies we use include:
- Essential cookies: Required for the Site to function (e.g., shopping cart, login)
- Analytics cookies: Help us understand how visitors use the Site
- Marketing cookies: Used to deliver relevant advertisements
You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect Site functionality. For more details, please refer to our Cookie Policy or your browser's help documentation.
8. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order data is typically retained for 7 years in accordance with applicable tax and commercial laws. Marketing data is retained until you withdraw consent.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request erasure of your personal data ("right to be forgotten")
- Restriction: Request that we limit how we use your data
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests or for direct marketing
- Withdraw consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at info@sunemile.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.
10. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To submit a request, contact us at info@sunemile.com.
11. Children's Privacy
Our Site is not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.
12. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. All payment transactions are encrypted using SSL technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
13. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
14. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where required, notify you by email or a prominent notice on the Site. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Sunemile
info@sunemile.com(ROYALFORT S.R.L.).