Contact Us
We're a small, passionate team of pet lovers and we genuinely care about every message we receive. Whether you have a question, a concern, or just want to share a photo of your furry friend — we'd love to hear from you.
Send Us an Email
Our support team is ready to help with any questions about your order, our products, or anything else on your mind. Drop us a line and we'll get back to you as soon as possible during our working hours.
info@sunemile.comAbout Our Company
Legal Company Name: ROYALFORT S.R.L.
Registration Number: J2026040670001
Tax / VAT ID: RO54974394
Registered Address: București Sectorul 3, Strada Cpt. Nicolae Licăreț, Nr. 6, Bl. PM43, Scara B, Etaj 1, Ap. 60
When We're Available
Monday – Friday
9:00 AM – 6:00 PM
Our full support team is online and ready to assist you with any inquiries.
Saturday – Sunday
Limited availability
We check emails on weekends for urgent matters. Responses may be slightly delayed but we'll always get back to you.
Before You Write to Us
🐾 I received a damaged or incorrect item — what should I do?
We're so sorry to hear that! Please email us at info@sunemile.com with your order number and a photo of the item. We'll make it right as quickly as possible.
📦 How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. If you haven't received it or can't locate it, just email us and we'll look it up for you.
🔄 What is your return or exchange policy?
We want you and your pet to be completely happy. If something isn't right, reach out within 14 days of receiving your order and we'll guide you through the return or exchange process.
🧸 Are your products safe for all pets?
All Sunemile products are made with pet-safe, non-toxic materials. However, we always recommend supervising playtime, especially with new toys. If you have specific concerns about a product, feel free to ask us.
🛒 Can I modify or cancel my order after placing it?
We process orders quickly, but if you need to make a change, contact us immediately at info@sunemile.com. We'll do our best to accommodate your request before the order ships.
Help Us Help You Faster 🚀
- Include your order number in your email subject line — it helps us locate your details instantly.
- If your issue involves a product (e.g., damage, defect), attach a clear photo so we can resolve it without back-and-forth.
- Describe your issue in as much detail as possible — the more context you give us, the faster we can find the right solution.
- Send your email from the address used to place your order so we can verify your purchase quickly.
- Email us during business hours (Mon–Fri, 9 AM–6 PM) for the fastest response.
We're Here for You & Your Pet 🐶🐱
At Sunemile, every customer is part of our family. We take pride in providing warm, personal support — because we know how much your pet means to you. Thank you for trusting us with your pet's happiness.